Privacy & Confidentiality

Liberty Care Choice is committed to protecting the privacy, dignity, and confidentiality of all participants, families, representatives, workers, and stakeholders.

We collect, use, store, and disclose personal information in accordance with:

• the Privacy Act 1988 (Cth)
• the Australian Privacy Principles (APPs)
• NDIS Quality and Safeguards requirements

Information We Collect

We may collect personal information that is reasonably necessary to provide supports and meet our legal and compliance obligations, including:

• Names and contact details
• NDIS participant information and plan details
• Health and support-related information (where required)
• Emergency contact information
• Feedback, complaints, and incident records

We only collect information that is relevant and necessary for service delivery and compliance.

How We Use Personal Information

Personal information is used only for legitimate purposes, including:

• Delivering and managing NDIS supports
• Communicating with participants, families, and representatives
• Meeting NDIS Quality and Safeguards obligations
• Managing risks, incidents, and complaints
• Continuous improvement of services

Storage and Security

Liberty Care Choice takes reasonable steps to ensure personal information is:

• Stored securely
• Protected from unauthorised access, loss, or misuse
• Accessed only by authorised personnel

Information is retained only for as long as required by law or operational need.

Access and Correction

Individuals have the right to:

• Request access to their personal information
• Request correction of inaccurate, incomplete, or outdated information

Requests can be made by contacting Liberty Care Choice directly.

Privacy Complaints

If you have concerns about how your personal information is handled, please contact us.

📧 Email: info@libertycarechoice.com.au
📞 Phone: 0430 531 786

If concerns are not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).